Troubleshooting no emails or no replies

If emails are not going out, check:

• customers were added to the campaign

• each customer has a valid email address

• the campaign email settings are complete

• sending is not paused

• the customer was not already sent an ask

• the recipient is not suppressed or unsubscribed

If customers are not replying, check:

• the ask is short and specific

• the product name is recognizable

• the sender name is a real person

• the reply-to email is correct

• you asked people who recently used or paid for the product

Proofling can automate the ask and follow-up, but it cannot guarantee a reply or a positive testimonial.

If you contact support, include the workspace, proof wall, campaign, and what you expected to happen.